En el artículo The Key Habit Of Highly Effective Teams, Justin Rosenstein (creador de Asana) comenta:
“When no one is responsible for something, it doesn’t get done. When two or more people share unclear responsibility, it still doesn’t get done—and it’s easily coupled with politics, territorial confusion, and failure. The final step to establishing maximum clarity across your team is rigorously answering the question of "who."
Clarity of responsibility ensures that one person holds ultimate responsibility for each piece of the plan. This directly responsible individual isn’t just the person on the hook if it fails. They’re the true owner holding autonomy, delegation duties, and decision-making power. Establish this empowering framework and watch individuals on your team bring their full motivations to work.”